FPA Medical Professional FAQs
Can I have my leaflets sent to different addresses?JonYes. You can have your leaflets sent to as many different addresses as you like. But you will need to pay the postage for each delivery address depending on the units sent, postage costs will differ.
Do I have to pay postage?John DoeYes. Postage is applicable on all orders and is set to £6.48 for 1-15 units and £11.88 for 16-35 units. A single unit (usually) constitutes a pack of leaflets. We reserve the right to amend shipping costs at any time
Do I have to have all my leaflets at the same time?JonNo. You can order the leaflets you need at the time that suits you. You will need to pay the set postage each time which depends on number of units ordered.
How many leaflets will I receive?JonMaximum of 35 units. 1 unit is 50 of the same leaflets.
How do I download a leaflet?John Doe
It's simple, as long as you have the correct membership level. Log in to your membership account. Navigate to the leaflet you'd like to download and you'll find a download button on the page (see example below). Once you press the download button the leaflet automatically starts to download to your device. You can open the leaflet (pdf) from the bottom of your browser or locate it in your downloads folder and open to view.
You can also download leaflets from a list here under the professional resources page.
How do I use my discount?Adam JepsenOnce you have registered your Membership, log in to activate your discount. Simply shop as normal adding your chosen products to the cart. Your discount will be automatically applied (see example). To use your allocated credit to purchase your leaflets at the checkout (Platinum Members only), apply your credit to your order using the button in the example below. This appears at the checkout page as pictured below.
How do I order my leaflets?John DoeFirst, log in to your account, this activates your credits online. Then visit the FPA shop and shop as normal, adding the desired leaflets to your cart. When you checkout you will have the option to use your credits to checkout (Platinum Members only). Apply your credit to your order using the button in the example below. This appears at the checkout page as pictured below.
Do I still have access to leaflets if my membership ends?JonWe're sorry, but no. Once your membership expires, so does your access and licence to reproduce FPA leaflets. Be sure to renew your membership and ensure you keep uninterrupted access to our Gold Standard patient information leaflets, which are updated and reviewed periodically to ensure the best clinical guidance is maintained.
Can I share my leaflets?Adam JepsenSharing FPA Intellectual Property is strictly forbidden. Permission to use and reproduce FPA literature is obtained under licence through our Memberships. Each licence extends to the membership owner (or practice/surgery/clinic). Please also note that reproducing or distributing FPA content without our permission could mean you will be in breach of our copyright - see FPA copyright for details.
How much discount will I receive?John DoeThe discount you receive will depend on your membership level. Gold Membership entitles you to 5% discount, whereas Platinum Membership entitles you to 10% discount on selected items. The discount does not apply to PSHE approved resource, Growing up with Yasmine and Tom and books. Your discount is activated when you log in to your professional account and is automatically applied to qualifying products and services.
Does discount apply to postage?John DoeWe're sorry, no. Postage is at a set rate of £6.48 for 1-15 units and £11.88 for 16-35 units and does not include your membership discount. We reserve the right to amend shipping costs at any time.
Are the leaflets always up to date?John Doe
Absolutely. FPA leaflets are reviewed periodically in order to maintain the Gold Standard in Sexual and Reproductive Health information. They endure a rigorous quality control process to ensure they follow the most up to date and renowned U.K clinical guidance. With this in mind, be sure to download digital copies frequently to make sure you have the most up to date version.
Does my membership automatically renew?John Doe
Yes. If you have selected the Direct Debit option when registering your membership. If you haven't subscribed via Direct Debit, you will be notified of your impending membership expiry, so you can renew in plenty of time.
Renewing your membership annually will ensure that you receive uninterrupted access to the latest FPA information. You can upgrade your membership at any time. You cannot downgrade your membership until it expires.
There is a 14-day cancellation period if you do not wish to continue. Cancelling your membership will mean you lose access and licence to print any information you may have downloaded.