Manage Yasmine and Tom
When you purchase Yasmine & Tom (excluding trials) you become the school / team admin and are responsible for managing the school, its teachers and your renewals. You can manage a number of your subscription options by visiting your Account Dashboard. Please also visit our general Yasmine and Tom FAQs page.
Admins and managers can add teachers to their school by going to My Account > Y&T School Settings > View > Add Teacher. From this page, the admin or manager can add teachers to the school in two ways:
- Registration Link: Copy and send (email) the Registration Link to the teachers that you want to add. Any teacher that clicks this link can register for the school. The owner or manager can regenerate the link to deactivate the previous link.
- Add Teacher: The admin or manager can enter the teacher’s email and role to add teachers to the school individually.
The admin or manager can view pending invitations by going to My Account > Y&T School Settings > View > Teachers > Pending invitations. From this page, the admin or manager can resend the invitation, cancel the invitation, or change the new teacher’s role.
Once a teacher is invited to a school or selects the Registration Link, they can register for an account (if they haven’t already done so) and join the school. The process varies for new users and existing users, but everyone must have an account on the site before they can join the school.
If you forgot to add yourself as a user when purchasing Yasmine and Tom you can easily add yourself by going to My Account > Y&T School Settings > View > Add Teacher. From this page, simply click the ‘add yourself as a teacher’ link.
Admins and managers are able to remove teachers by going to My Account > Y&T School Settings > View > Teachers and selecting the Remove button. They can also change the role assigned to teachers from this page.
Teachers can also choose to leave the school by going to My Account > Licences / Content > Manage > Leave School, but they will lose access Yasmine and Tom at that point.
The admin or manager can change the school name by going to My Account > Y&T School Settings > View > School Settings.
You can renew your membership early by going to My Account > Y&T Dashboard and clicking the Renew button.
The school admin will then go through a checkout process for the new membership.
After an early renewal is processed, the next payment date is extended to accommodate another billing period.
There are a number of reasons why you might not be able to access Yasmine and Tom.
- Did you pay for your membership via an invoice?
If you selected to “pay via invoice”, your membership will not be activated until payment has been received. - Has your membership ended?
If you did not pay for your membership with a method that allows automatic renewals, or you have turned off automatic renewals, your membership may have lapsed. - Did you add yourself as user?
When purchasing Yasmine and Tom, if you did not select the option “I want to be a user” you will not have access. You can easily add yourself as a user using the instructions above. - Has the admin or manager added you to their team?
To access Yasmine and Tom you must be added as a user to your team. Please contact the admin of your account to request that they add you to their team. - Has the admin or manager removed you to their team?
If you are not the admin of your account, please check that the admin or manager hasn’t removed you from their team. - Is more than one person trying to log in with the same account details?
Each account can only have one active login. If another user logs in with the same details, the first users access will have access terminated.