Our Policies

Privacy and cookies policy
Online orders
Links policy


Your privacy is important to us. This website (“the FPA website”) is owned and operated by Family Planning Ltd and McCorquodale (Midlands) Ltd which trade as the Family Planning Association and FPA. We comply with the General Data Protection Regulation (GDPR) 2018.

By using the FPA website you automatically accept our privacy policy.


We collect information from visitors to our website to help us understand how the site is used, to process orders placed through our online shop and to send out information to you when you have requested this.


Anonymous information
We record and store information about all visits made to the FPA website. This information will not identify you; it may include:

  • which pages are being visited
  • how visitors arrive at the website
  • which browsers and operating systems visitors use
  • the internet domain and IP address visitors use to access the website.

If you have a Google account and have previously logged into it on the device you are using to access our website, we may collect information from Google such as your age group, gender and interests. We can’t and don’t link this information to you or use it to identify you.

Personal information
If you place an order, register an account or wish to opt in to email updates you may need to provide us with personal details such as your email address, name, address or telephone number.

If you place an order you will need to give us your payment card details. We will not store your card details after we have processed your order.

When you are logged into our website you are no longer anonymous to us and we will collect information about any orders you make.

If we give you (or you choose) a username and password to access certain parts of this site, you are responsible for keeping these confidential.


A cookie is a small text file stored on your computer. We use a number of different cookies on our website. We use them to give you a better experience or to help us learn what we are doing well and where we can improve.

We hope you will be happy for us to use these cookies but, if not, please take one of the following actions:

  • Delete our cookies after visiting the website (you can set your browser to delete all cookies when you close it).
  • Make sure your web browser is set up to reject cookies and/or to let you browse anonymously.
  • Don’t visit our website at all.

Analytics cookies We use a service called Google Analytics to help us record and analyse how our visitors use our website. Google Analytics uses several different cookies to record information about your visit to our site. This information is transmitted to and stored by Google. None of the information gathered can identify you. More information about how Google Analytics uses data, including their privacy policy. You can use Google’s browser add-on to reject Google Analytics cookies.

Analytics advertising cookies We may use Google Analytics Demographics and Interest Reporting service. This helps us understand information about our website visitors such as age group, gender and interests. This information is gathered and stored by Google. We can’t identify you from this information. Google records information using cookies named ‘AID‘ and ‘TAID‘. These can be used to link your activity across different devices if you’ve previously signed in to your Google Account on another device. More information about Google advertising cookies. You can use Ads Settings to control which advertising cookies you receive.

Pardot cookies We use a tool called Pardot to help us record and analyse how our visitors use our website and to remember your preferences. Pardot uses a cookie to record information about what pages you visit and other activities you may carry out on our website. It also remembers some of the information you fill in on forms so that you don’t need to fill in the same information every time. The cookies do not store any personal information. If you don’t want us to track your activity with Pardot you can enable “do not track” settings on your web browser and/or disable JavaScript.

Session cookie If you log in to your account on this website we use a session cookie to remember that you’ve logged in. Without it, you would need to log in every time you visited a new page. The cookie only lasts until you close your browser.

Content from external websites We sometimes use external web services such as YouTube and Vimeo to display content on our site. When you interact with content provided through these services they may use cookies to record how you use their service. The information they collect will be anonymous unless you have an account with the service and are logged into it.

Controlling and deleting cookies If you prefer not to have cookies stored on your computer you can use your browser to reject them. You can also delete any cookies already stored on your computer. More information about cookies and how to control and delete them can be found at www.aboutcookies.org.


Any anonymous information is used to help us improve our website.

Any personal details you provide may be stored on the FPA website and/or other FPA database(s) and may be used by us:

  • to process and send your order
  • to keep in touch with you by email or post where requested. You may opt-out or alter your preferences at any time.

We do not store your payment card details.


When you place an online order through this website we securely transfer your order details to our stock control and order fulfilment system. This system is also hosted and operated by McCorquodale (Midlands) Ltd and we use these details to process and despatch your order.


The information we collect from our website is for the use of McCorquodale (Midlands) Ltd only, unless stated otherwise.

We will never pass your personal information to a third party without your consent, except

  • to companies acting on our behalf so that we can deliver your chosen services and perform our normal business
  • when obliged to do so by law.


You are entitled to find out if we hold any personal information about you and to access this information. You can ask us to amend and/or delete this information. Please email fpadirect@fpa.org.ukor write to McCorquodale (Midlands) Ltd, Riverside Road, Pride Park, Derby DE24 8HY for more information.


We reserve the right to update this privacy policy from time to time. You should make sure you periodically review the policy to make sure it meets your needs.

If you have any questions about our privacy policy or changes we have made please contact fpadirect@fpa.org.uk


For information about online orders, including our delivery, cancellation, refund and returns policies please see the Customer help section of our shop.



You do not need permission to create a link from your website to most pages of our website. However, please do not link to our PDFs, Word documents or image files without written permission. You can request permission by emailing fpadirect@fpa.org.uk. We reserve the right to request the removal of any link to any part of our website.

You may not download any of our files (for example PDF versions of our leaflets) and host them on another website. Please see our copyright information.


FPA is not responsible for the content or policies of external websites we link to.

We may link to websites which also offer commercial services. The inclusion of a link to an external website from the FPA website is not an endorsement of that website, the site’s owners or their products/services.