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First impressions count!
“The exercises made me stop and think about my actions.”
Course participant, Medway Council
A one-day course for people on the front line of primary care including reception and administration staff working in surgeries, contraception or genitourinary medicine (GUM) clinics.
Reception staff have a key role to play in providing a non-judgemental, confidential and sensitive sexual health service, especially to young people. Yet very few front-line workers are offered ongoing training and development in sexual health issues.
Organisational strategies often emphasise the role that education and training play in equipping everyone working in the field to provide good quality sexual health services. This includes those who have a clinical/medical qualification, as well as those who do not.
This course seeks to enable front-line staff to develop those skills necessary for working in reception and for providing a good quality sexual health service. This course uses the ‘You’re welcome’ quality criteria throughout.
How to book
Open training
Fill in a training booking form
On request
Contact Helen Shipley (England, Scotland, Wales)
Tel: 0845 122 8661
Email: helens@fpa.org.uk
Northern Ireland enquiries
Tel: 028 90 316 100
Email: beverlyt@fpa.org.uk
On request
Delivered at a date and venue to suit you.
£800 plus trainer expenses.
Maximum 12 participants.
FPA members get up to 20% off all training courses – just quote your membership number when booking.
Open training
Dates: 10 December 2012
Location: London
Cost: £120
FPA members get up to 20% off all training courses – just quote your membership number when booking.
Aim
To further develop the confidence of reception staff in dealing with clients presenting with sexual health issues in general practice, contraception clinics, GUM and other settings.
Learning outcomes
- Create and maintain a welcoming environment for clients.
- Demonstrate respect for privacy and confidentiality with clients.
- Be able to confidently work with clients within current law and guidance, including the ‘You’re welcome’ quality criteria.
- Demonstrate an appreciation of the difference between personal attitudes and professional practices.
- Recognise and explain the boundaries and roles of team members.
Number of days
One
The FPA Handbook of sexual health in primary care may also be of interest.
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