Delivery information

Delivery charges

Our standard UK mainland delivery is currently £3.95 for orders under £50 and £6.95 for orders of £50 and over.

Items sent to the Isle of Wight, Isle of Man, Highlands and Hebrides, Channel Islands, Northern Ireland, Ireland, Europe and the rest of the world are charged at the rates listed below, however we are currently reviewing these costs and are likely to make changes in 2017.

We are also planning to introduce an Express Delivery option for our mainland UK customers in 2017.

The delivery charge for your order will be calculated at the checkout and can be seen below.

Please note: we can’t deliver to PO Box addresses and we must have a valid postcode for UK addresses.

We can deliver to addresses outside of the UK including BFPO addresses.

Delivery times

UK deliveries for products that are in stock should usually be delivered within five working days. If a product you order is out of stock we will endeavour to contact you as soon as possible with a revised delivery estimate.

Please note: working days exclude weekends and all Bank Holidays.

If you have not received your order (excluding training courses and subscriptions) within 14 working days of you placing your order and receiving your confirmation email, and we have not contacted you to advise of any delay, please contact us.

Delivery costs

Please note that these charges may be revised in 2017.

Mainland UK (excluding Highlands and Hebrides of Scotland)

£3.95 for orders under £50
£6.95 for orders of £50 or over

Highlands and Hebrides (Scotland), non-mainland UK including Northern Ireland, Ireland, Channel Islands

£10 for orders under £100
£20 for orders of £100 or over

Europe

£20 for orders under £100
£40 for orders of £100 or over

Rest of the World

£25 for orders under £100
£50 for orders of £100 or over

Our delivery policy

If the items you have ordered are in stock, we will normally send your order to you within five working days.

International orders, including BFPO orders are generally delivered within seven working days.

If you don't receive your order within 14 working days please contact us.

We make every effort to deliver goods within these timescales, but sometimes due to circumstances beyond our control, this is not possible. We will not be liable for any delay that you may suffer in this regard.

Deliveries are made from Monday to Friday excluding any public holiday or bank holiday.

Please make sure the email address you give us is valid as an email confirmation will be automatically generated once your order is received.

Choosing a delivery address

You can store any number of different addresses in the My Account page, your order can be delivered to wherever is most convenient for you – so don't forget to decide whether you would like your items delivered to your home or work address.

Please note: We cannot deliver to a PO Box address and must have a valid postcode for UK addresses.