“Brilliant course, giving me the opportunity to empathise with clients’ feelings and think about my role.”
Training course participant

This is a one-day course for the people on the front line of primary care including reception and administration staff working in surgeries, contraception or genitourinary medicine (GUM) clinics. Reception staff have a key role to play in providing a non-judgemental, confidential and sensitive sexual health service, especially to young people. Yet very few front-line workers are offered ongoing training and development in sexual health issues. The NHS plan and The national strategy for sexual health and HIV both emphasise the role that education and training play in equipping everyone working in the field to provide good quality sexual health services. This includes those who have a clinical/medical qualification, as well as those who do not.

This course seeks to enable front-line staff to develop those skills necessary for working in reception and for providing a good quality sexual health service. This course uses the 'You're welcome' quality criteria throughout.

Aim

To further develop the confidence of reception staff in dealing with clients presenting with sexual health issues in general practice, contraception clinics, GUM and other settings.

Learning outcomes

• Create and maintain a welcoming environment for clients.
• Demonstrate respect for privacy and confidentiality with clients.
• Confidently work with clients within current law and guidance including 'You're welcome' quality criteria.
• Demonstrate an appreciation of the difference between personal attitudes and professional practices.
• Recognise and explain the boundaries and roles of team members.

Number of days

One

This course is available as open training or on request

Open training

Date: 24 March 2010
Location: London
Cost: £120

Date: 9 February 2011
Location: London
Cost: £120  

How to book: Fill in a training booking form or contact Helen Shipley Tel: 0845 122 8661, Email: helens@fpa.org.uk

On request 

This course can be delivered specifically to you at a date and venue to suit you.
Cost: £800 (maximum 12 participants) plus trainer expenses.

Contact

England, Scotland and Wales

Helen Shipley, Tel: 0845 122 8661, Email: helens@fpa.org.uk

Northern Ireland

Georgie McCormick, Tel: 028 90 316 105, Email: georgiem@fpa.org.uk